A Journey of Coordinated Care: A Provider's Experience

A Journey of Coordinated Care: A Provider's Experience

In the realm of healthcare, the journey of a patient from primary care to specialized hospital care can often be complex and daunting. However, when coordination and communication are seamless, the experience can be profoundly positive for both the patient and the care providers involved. This is a story of such an experience, highlighting the exceptional care received by a critically ill child at Alberta Children's Hospital.

The journey began with a challenging diagnosis at my clinic. The patient's condition required immediate and specialized attention, and the coordination between primary care and Alberta Children's Hospital was nothing short of exemplary. Assisted by RAAPID, the patient was swiftly transferred to the hospital, where a team of dedicated professionals took over the care.

The excellent care provided at Alberta Children's Hospital was evident in every step of the process. The medical team worked tirelessly to ensure that the child received the best possible treatment, addressing the complexities of the diagnosis with expertise and compassion. The family's anxiety was met with compassion and support, making a difficult time a little more bearable.

What stood out most in this experience was the closing of the communication loop. The day after the child's admission, I received a follow-up communication from the receiving provider at the hospital. This gesture of reaching out to update me on the patient's status and the care plan was a testament to the commitment to continuity of care. It reinforced the sense of community and collaboration among healthcare providers, ensuring that the patient received holistic and coordinated care.

Patients and their families may not always be aware of the multiple steps involved in their care journey. However, as a care provider, witnessing such seamless coordination and communication makes me feel appreciated and fosters a wonderful sense of community. It is a reminder of why we do what we do – to provide the best possible care for our patients and to support each other in this noble endeavor.

This is the way patients should experience continuity of care. It is a model that not only benefits the patient but also strengthens the bonds among healthcare providers, creating a supportive and collaborative environment for all.

Dr. Ernst Greyvenstein MBChB CCFP FCFP Dip PEC

Medical Director Health Systems Transformation AMA ACTT

Associate Clinical Professor University of Calgary Cummings School of Medicine

Medical Director of Circle Medical @ Copperfield